SRV-01
API & Webhook Repair
Diagnose failed payloads, missing fields, auth problems, broken mappings, retry behavior, and third-party handoffs. You get the fix plus notes that make the next failure easier to understand.
§ 01
Client Offer.
What I can take off your plate
I help small teams turn messy technical handoffs into working, documented systems. That can mean repairing a broken webhook, connecting a form to HubSpot or GoHighLevel, building a Zapier/Make/n8n workflow, or cleaning up the support process around a recurring SaaS issue.
Best fit
You know the business outcome, but the tools are not talking cleanly.
Output
A working setup, test evidence, plain-English notes, and the next failure point documented.
Style
Calm diagnosis first. Then the smallest fix that makes the system dependable.
Fig. 00 — Subject
SubjectCastro, V.L.D.
Ref IDVLC-2026-001
StatusAvailable for projects
LocaleZamboanga · UTC+08
§ 02
Operating
Parameters.
Measured performance to date
Service life
15+
Years in the field
Client range
500+
Business clients supported
Systems lens
99%
Network availability, co-founder era
Coverage
GLOBAL
Remote-capable, all time zones
§ 03
Service
Menu.
Focused project types for small teams and SaaS operators
SRV-02
Forms + CRM Automation
Build or clean up form flows that capture leads, route records, trigger alerts, update CRM fields, and keep sales/support teams from chasing ghosts.
SRV-03
Workflow Automation
Turn repeatable admin work into stable automations with clear trigger logic, guardrails, error handling, and handoff documentation.
SRV-04
SaaS Support Ops
Triage recurring tickets, document fixes, write plain-language support replies, and build internal playbooks so support work gets faster over time.
Diagnostic
Short audit of one broken workflow with findings, likely cause, and repair path.
Fixed scope
Build or repair one clearly defined integration, form, automation, or support flow.
Part-time
Ongoing technical support, workflow cleanup, documentation, and operations help.
§ 04
Deployment
History.
Roles, organizations, outcomes — reverse chronological
Jan 2022to Present
Marketing & Funnel Technical Support Specialist
Marketing & Automation Platform
- Resolved escalated client tickets through systematic diagnosis and timely follow-up, maintaining high CSAT across global support channels.
- Guided clients in configuring and launching marketing decision trees, reducing onboarding friction and accelerating time-to-value.
- Identified and documented recurring software bugs, coordinating with the development team to reduce repeat incidents and improve platform stability.
- Authored and continuously improved knowledge-base articles, cutting resolution time for common requests through client self-service.
- Delivered rapid-response email support, consistently meeting SLA targets for a high-volume international client base.
Apr 2017to Present
Forms & Automation Technical Support Specialist
Forms & Automation Platform
- Supported 500+ business clients in building, configuring, and launching web forms and automation workflows.
- Diagnosed cross-browser and CMS compatibility issues — WordPress, HubSpot, custom sites — reducing average ticket resolution time.
- Developed and maintained support documentation that improved first-contact resolution and significantly reduced escalation volume.
- Collaborated with the development team to log, track, and resolve software defects, contributing to improved product quality.
- Provided multi-channel support (email and chat), helping clients integrate form automation into their marketing workflows.
Mar 2013to Present
Vice President · IT Director · Co-Founder
ESC Interactive Communication Services Inc.
- Co-founded and led the IT division of a technology services company, overseeing network infrastructure, team operations, and technology strategy.
- Directed network administration (LAN/WAN), security protocols, and hardware/software evaluation — ensuring 99%+ uptime for business operations.
- Aligned IT roadmap with business objectives, improving operational efficiency and reducing unnecessary technology spend.
Jun 2011to Mar 2015
E-Commerce Support & Migration Specialist
BigCommerce
- Managed end-to-end e-commerce store migrations — design replication, product transfer, 301 redirects, payment and shipping configuration.
- High-volume multi-channel support (ticket, chat, phone) for merchants configuring and scaling their online stores on the BigCommerce platform.
- Contributed knowledge-base articles and video tutorials, reducing recurring support tickets and onboarding time.
- Escalated and tracked platform-level bugs in collaboration with the development team, improving product stability.
Nov 2009to May 2011
Technical Support Representative — Toshiba Account
Teleperformance Philippines
- Handled inbound calls providing desktop support for hardware and software issues on Toshiba laptops and netbooks.
- Resolved OS, driver, network connectivity (Wi-Fi, LAN, 3G), and application issues — maintaining high first-call resolution rates.
§ 05
Technical
Capabilities.
Tools, platforms, and domains of applied expertise
Support & Platforms
Technical SupportTicket & CRM SystemsKnowledge Base AuthoringDecision TreesForm AutomationBigCommerceWordPressHubSpotGoHighLevel
Integration Stack
API IntegrationWebhooksPython AutomationLLM ClassificationTelegram Bot APIZapierMaken8nOAuthStripeLemon SqueezyData Mapping
Build & Systems
JavaScriptHTMLCSSNext.jsSupabaseLinuxcPanel / WHMWindowsmacOS
Fig. 01 — Operating Schematic
§ 06
Automation
Portfolio.
Production systems, cron workflows, and operational guardrails
These are not demo zaps or one-off scripts. They are self-hosted Python automation systems with API integrations, LLM classification, retries, deduplication, Telegram reporting, cron coverage, dry-run safety, and git-backed operational records.
29
Scheduled jobs
18
Active monitors
11
APIs integrated
5
Git-synced repos
AUTO-01 · Support Ops
AI-powered support ticket auto-triage.
Built a hybrid Python and LLM workflow that monitors open helpdesk tickets, separates noise from real customer work, routes billing requests, and sends a compact operational report to Telegram.
- Hourly cron coverage across daytime and overnight windows.
- Helpdesk REST API collection with DSN attachment inspection for bounce analysis.
- Cause-based LLM classification with cache signatures to avoid reprocessing unchanged queues.
AUTO-02 · Personal Ops
Personal life automation ecosystem.
Maintains a self-hosted automation layer for receipts, reminders, nightly summaries, repository sync, social workflows, and support-adjacent operations, with explicit safety checks around every durable write.
- OCR receipt intake, duplicate checks, append-only logging, and workbook verification.
- Nightly reporting across health, finance, productivity, and live API data.
- Lock files, dry-run modes, retry helpers, and last-run tracking to prevent phantom runs.
§ 07
Project Archive.
Products, patterns, and anonymized field work
FIELD-01
Broken lead path traced from form to CRM.
Diagnosed why submitted leads were not arriving with the expected values, isolated the break in the capture-to-storage path, and documented what had to change so future tests could confirm the fix quickly.
FIELD-02
Webhook/API issue separated from platform behavior.
Reviewed payloads, response codes, configured endpoints, and exported records to determine whether the problem was integration failure, missing source data, or expected platform behavior.
FIELD-03
Support repeats turned into reusable playbooks.
Converted recurring support issues into clear internal notes, client-ready explanations, and escalation formats so future tickets could be handled with less guessing and faster resolution.
- Customer-support product that records the steps an agent clicks and turns them into a clean guide link customers can follow on their own.
- Chrome recorder flow with privacy-first capture: sensitive fields stay hidden and private details are redacted before publishing.
- Customer feedback loop with solved / not-yet status so support teams can see who is still stuck after receiving the guide.
- Higher-tier support-site surfaces for teams, including searchable help pages, sitemap, llms.txt, and agent-readable guide data.
- Built as a real SaaS product with capture, publishing, dashboard, guide analytics, extension setup, and public marketing pages.
Signal
Shows product ownership across UX, browser capture, privacy guardrails, customer-facing docs, AI-readable support content, and live SaaS deployment.
- Complete helpdesk platform built from scratch on Next.js + Supabase with Lemon Squeezy subscription billing.
- AI-powered ticket routing and response suggestions to streamline support workflows.
- Real-time chat, knowledge base, and customer portal with a modern dark-themed UI.
- OAuth (Google) authentication, Stripe / Lemon Squeezy billing, email-based ticket creation.
- Full-stack — frontend, backend API, database schema, deployment infrastructure.
Signal
Shows full-stack product thinking: auth, billing, tickets, knowledge base, customer portal, and deployment.
§ 08
Credentials.
Education and recognition of record
B.Sc. I.T.
San Beda College Alabang
Pre-University
Colegio San Agustín Biñan
ACM ICPC
Runner-up, International Collegiate Programming Contest — Ateneo de Manila University, 2005
§ 09
Contact Protocols.
Preferred channels for initial engagement
Email
Phone
LinkedIn
Location
Zamboanga City · UTC+08 · Remote-capable
Status
Available for new engagements
Send the broken workflow, not a perfect brief.
A useful first message is short: the tool stack, the expected result, what is happening now, and any screenshots, sample payloads, or links that show the failure.
Tools involved
Expected result
Current failure
Deadline or urgency
Budget range
Links, logs, screenshots
Email project brief
Common Questions
Who is Von Lawrence Castro?
Von Lawrence Castro is an API integration, automation, and SaaS support specialist with 15+ years of experience in technical support, web development, form setup, webhook troubleshooting, and workflow automation.
What services does Von Lawrence Castro offer?
Von offers API and webhook troubleshooting, form-to-CRM setup, Zapier, Make, and n8n automation, SaaS technical support operations, documentation, and web development support for platforms including WordPress, HubSpot, GoHighLevel, and BigCommerce.
How can I contact Von Lawrence Castro?
You can contact Von by email at vlawrence0324@gmail.com, by phone at +63 917 724 2551, or via LinkedIn at linkedin.com/in/vonlawrencecastro.
What technologies does Von Lawrence Castro work with?
Von works with Python automation, LLM classification, JavaScript, HTML, CSS, Next.js, Supabase, WordPress, BigCommerce, HubSpot, GoHighLevel, Linux, cPanel/WHM, Stripe, Lemon Squeezy, APIs, OAuth, webhooks, Telegram bots, and automation platforms including Zapier, Make, and n8n.
Is Von Lawrence Castro available for remote work?
Yes. Von is based in Zamboanga City, Philippines, works remotely, and supports clients and teams across global time zones.