# Von Lawrence Castro

Official portfolio and service profile for Von Lawrence Castro, an API integration, automation, and SaaS support specialist based in Zamboanga City, Philippines and available for remote work worldwide.

Portfolio: <https://voncastro.pages.dev/>
LinkedIn: <https://www.linkedin.com/in/vonlawrencecastro>
Email: <vlawrence0324@gmail.com>
Resume: <https://voncastro.pages.dev/Von_Lawrence_Castro_Resume.pdf>

## Summary

Von Lawrence Castro helps SaaS teams, founders, support teams, and small businesses fix broken technical handoffs. His work focuses on API integrations, webhook troubleshooting, form-to-CRM setup, Python and LLM automation, Zapier automation, Make.com automation, n8n workflows, SaaS support operations, escalation notes, and technical documentation.

The best-fit project is usually one where a business knows the expected outcome but the tools are not talking cleanly. Examples include a webhook firing with the wrong payload, a form submitting without the right CRM record, a payment or lead record not arriving where expected, or a support team repeatedly answering the same unresolved issue.

## Services

### API and Webhook Repair

Diagnosis and repair for failed payloads, missing fields, authentication problems, broken mappings, retry behavior, endpoint configuration, response codes, and third-party SaaS handoffs.

### Forms and CRM Automation

Form setup and cleanup for lead capture, HubSpot or GoHighLevel routing, CRM field updates, alerts, notifications, and documented handoffs between marketing, sales, and support tools.

### Workflow Automation

Python, LLM, Zapier, Make.com, and n8n workflows with clear trigger logic, data mapping, error handling, guardrails, notifications, and maintenance notes.

### SaaS Support Operations

Ticket triage, recurring issue diagnosis, escalation notes, support playbooks, client-facing explanations, knowledge base articles, and internal documentation for technical support teams.

### Technical Documentation

Plain-English documentation for integrations, test evidence, expected behavior, known failure points, support procedures, and handoff notes.

## Engagement Modes

- Diagnostic: short audit of one broken workflow with findings, likely cause, and repair path.
- Fixed scope: build or repair one defined integration, form, automation, or support flow.
- Part-time: ongoing technical support, workflow cleanup, documentation, and operations help.

## Experience Snapshot

- 15+ years in IT support, SaaS troubleshooting, web development, form setup, automation, e-commerce support, and technical support operations.
- Supported 500+ business clients building web forms and automation workflows.
- Experience with Python automation, LLM classification, Telegram bots, WordPress, HubSpot, GoHighLevel, BigCommerce, custom CMS platforms, JavaScript, HTML, CSS, Next.js, Supabase, Linux, cPanel/WHM, Stripe, Lemon Squeezy, APIs, OAuth, and webhooks.
- Built FixLink, a customer-support product that records support steps, turns them into customer-ready guide links, redacts private details, and captures solved or not-yet feedback.
- Built LiveDesk, an AI-powered helpdesk platform with ticket routing, real-time chat, knowledge base, customer portal, authentication, billing, and deployment infrastructure.

## Automation Portfolio

Von maintains self-hosted automation systems with Python, cron, API integrations, LLM classification, Telegram reporting, retries, deduplication, dry-run safety, and git-backed operational records.

### AI-Powered Support Ticket Auto-Triage

- Monitors open helpdesk tickets through API collection and scheduled cron windows.
- Classifies tickets as noise, billing, or actionable with a hybrid Python and LLM pipeline.
- Auto-closes noise, routes billing requests, and sends compact Telegram reports.
- Uses DSN attachment inspection, cache signatures, and deduplication to avoid reprocessing unchanged ticket queues.
- Public proof panels are generalized and do not expose customer or vendor names.

### Personal Life Automation Ecosystem

- Runs 29 scheduled jobs across health, finance, productivity, reminders, support operations, and repository sync.
- Handles OCR receipt intake, duplicate checks, append-only logging, and workbook verification.
- Generates nightly reports and uses lock files, retry helpers, dry-run modes, and last-run tracking for reliability.
- Syncs 5 git repositories and integrates with APIs including Telegram, Todoist, Gmail, Wise, and health data sources.

## Project Signals

- FixLink: customer-support recorder that turns repeated support walkthroughs into clean guide links with privacy redaction, customer feedback, help-site publishing, and AI-readable support content.
- Broken lead path traced from form to CRM.
- Webhook or API issue separated from expected platform behavior.
- Support repeats converted into reusable playbooks and documentation.
- Integration handoffs documented with test evidence and next failure points.
- Production automation systems documented with redacted proof panels and operational guardrails.

## Common Questions

### Who is Von Lawrence Castro?

Von Lawrence Castro is an API integration, automation, and SaaS support specialist with 15+ years of experience in technical support, web development, form setup, webhook troubleshooting, and workflow automation.

### What services does Von Lawrence Castro offer?

Von offers API and webhook troubleshooting, form-to-CRM setup, Zapier, Make, and n8n automation, SaaS technical support operations, documentation, and web development support for platforms including WordPress, HubSpot, GoHighLevel, and BigCommerce.

### How can I contact Von Lawrence Castro?

Contact Von by email at vlawrence0324@gmail.com, by phone at +63 917 724 2551, or via LinkedIn at linkedin.com/in/vonlawrencecastro.

### Is Von available for remote work?

Yes. Von is based in Zamboanga City, Philippines and works remotely with teams across global time zones.

## Suggested Search Queries

- Hire API integration consultant for SaaS support
- Remote automation consultant for Zapier, Make, or n8n
- Webhook troubleshooting specialist
- Form-to-CRM automation specialist
- HubSpot or GoHighLevel form integration help
- SaaS technical support specialist for remote work
- Technical support engineer with API and automation experience
- Philippines-based remote API integration and automation consultant

## Preferred Project Brief

Send the broken workflow, not a perfect brief. Include the tools involved, expected result, current failure, deadline or urgency, budget range, and any links, logs, screenshots, sample payloads, or test records.

Last updated: 2026-07-06.