# Von Lawrence Castro

> Official portfolio and service profile for Von Lawrence Castro, a remote API integration, automation, and SaaS support specialist based in Zamboanga City, Philippines.

Von Lawrence Castro helps SaaS teams, founders, support teams, and small businesses fix broken technical handoffs. Common work includes API integrations, webhook troubleshooting, form-to-CRM setup, Python and LLM automation, Zapier automation, Make.com automation, n8n workflows, support operations, escalation notes, and technical documentation.

## Key facts

- Full name: Von Lawrence Castro
- Also known as: Von Castro, Von Lawrence D. Castro
- Location: Zamboanga City, Philippines
- Work mode: Remote, worldwide
- Experience: 15+ years in IT support, SaaS troubleshooting, web development, forms, automation, e-commerce support, and technical support operations
- Best-fit work: API/webhook repair, form-to-CRM automation, Python/LLM automation, workflow automation, SaaS support ops, documentation, and part-time technical support
- Contact: vlawrence0324@gmail.com
- LinkedIn: https://www.linkedin.com/in/vonlawrencecastro
- Portfolio: https://voncastro.pages.dev/
- Automation portfolio: https://voncastro.pages.dev/#s06

## Primary pages

- [Portfolio](https://voncastro.pages.dev/): Official profile, services, work history, capabilities, project archive, credentials, and contact details.
- [Markdown profile](https://voncastro.pages.dev/index.html.md): Clean text version of the portfolio for search engines, AI assistants, and text clients.
- [Resume PDF](https://voncastro.pages.dev/Von_Lawrence_Castro_Resume.pdf): Resume document.
- [LinkedIn](https://www.linkedin.com/in/vonlawrencecastro): Professional profile.
- [FixLink](https://www.usefixlink.com/): Customer-support product built by Von that records support steps and sends customer-ready fix links.
- [LiveDesk](https://livedesk.help): AI-powered helpdesk product built by Von.

## Services

- API and webhook repair: payload diagnosis, missing fields, auth issues, endpoint configuration, retries, response codes, and data mapping.
- Forms and CRM automation: form setup, lead capture, HubSpot or GoHighLevel routing, CRM field updates, alerts, and handoff documentation.
- Workflow automation: Python, LLM classification, Zapier, Make.com, n8n, trigger logic, data sync, notifications, error handling, and support playbooks.
- SaaS support operations: ticket triage, escalation notes, knowledge base articles, support workflows, and recurring issue documentation.
- Technical documentation: plain-English notes for integrations, tests, failure points, and support procedures.

## Automation portfolio

- AI-powered support ticket auto-triage: generalized Python and LLM pipeline that monitors open helpdesk tickets, classifies noise/billing/actionable work, auto-closes noise, routes billing items, inspects DSN attachments, and sends Telegram reports with cache-based deduplication.
- Personal life automation ecosystem: 29 scheduled jobs for OCR receipt intake, duplicate checks, append-only logs, nightly reports, reminders, repository sync, API monitoring, dry-run safety, retries, and last-run tracking.
- Public portfolio assets use generalized and redacted proof panels so ticket IDs, customer names, vendor names, private report rows, and billing operations are not exposed.

## Product projects

- FixLink: records the support steps an agent clicks, turns them into a clean customer guide link, hides private details, and captures solved or not-yet feedback. It includes a Chrome recorder flow, support-site publishing surfaces, llms.txt/sitemap support, and AI-agent-readable guide data.
- LiveDesk: AI-powered helpdesk platform with ticket routing, real-time chat, knowledge base, customer portal, authentication, billing, and deployment infrastructure.

## Search intents this page should satisfy

- Hire API integration consultant for SaaS support
- Remote automation consultant for Zapier, Make, or n8n
- Python and LLM automation portfolio
- AI support ticket triage automation specialist
- FixLink customer support guide recorder
- Chrome extension support documentation product
- Webhook troubleshooting specialist
- Form-to-CRM automation specialist
- HubSpot or GoHighLevel form integration help
- SaaS technical support specialist for remote work
- Technical support engineer with API and automation experience
- Philippines-based remote API integration and automation consultant

## Preferred project brief

Send the broken workflow, not a perfect brief. A useful first message includes the tools involved, expected result, current failure, deadline or urgency, budget range, and any links, logs, screenshots, sample payloads, or test records.